Frequently Asked Questions

Below are some common concerns of our clients before purchasing the product, if you have other questions,
please just send it to

Our piercing jewelry is made of solid 14K gold and implant-grade titanium – the kind used in surgical implants (ASTM F136). They're hypoallergenic, high quality, and can last a lifetime with care!
Yes, we do! We ship worldwide. We have free international shipping on orders over $20 USD.
Yes! We offer free international shipping on orders $20+ USD. It will be automatically applied.
Orders are processed in 1 to 5 business days, although it is usually on the shorter side. Each order includes real-time tracking details. You will receive a notification when your order has shipped. Read more about our shipping policy.
We'll do our best to change or cancel your order if you contact us within 12 hours. If you contact us after, we can't guarantee that it'll be changed as it may have already been shipped out. We try to work on our orders as soon as they are in!
Yes, you can return the product for free up to 15 days after delivery if the item is unused and in its original condition, and we will refund the full order amount for the return. Returns are processed within 1-2 weeks after the package is received. You will receive a confirmation email as soon as it is processed. Read more about our return and refund policy.
To start a return, you can contact us at If your free return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. If the product you purchased is not eligible for a free return, you will have to bear the costs to ship the product back. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 
Yes, to start a return, contact us at We will ship a different size or color to you.

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